SHIPPING & RETURNS
SHIPPING POLICY
At OrleStore, we carefully prepare every order and work with reliable shipping partners to make sure your purchase reaches you safely.
Orders are usually processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, delivery typically takes 1–5 business days, depending on your location and the shipping method selected at checkout.
Tracking information will be provided by email when available, allowing you to follow your order along the way.
Shipping fees, when applicable, will be displayed at checkout before your purchase is completed.
While we do our best to meet the estimated delivery times, occasional delays may occur due to holidays, weather, carrier issues, or other circumstances beyond our control.
RETURN & EXCHANGE POLICY
At OrleStore, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to help.
We accept eligible returns within 30 days of delivery. Items should be unused, in their original condition, and with the original packaging whenever possible.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can review the situation and help you with the next steps.
Once your return is received and approved, any eligible refund will be issued to the original payment method.
If you'd like to exchange an item, please contact us first. Exchanges may be available depending on product availability.
Some products may not be eligible for return or exchange due to their nature. Any applicable exceptions will be clearly communicated before or during the purchase process.