STORE POLICY
CUSTOMER CARE
Shipping & Delivery
At OrleStore, we want every order to arrive safely and smoothly. We carefully prepare each purchase before it leaves our store and work with trusted shipping partners to deliver your items.
Orders are generally processed within 1–3 business days. Once an order has been shipped, tracking information will be provided when available so you can follow its journey.
Delivery times may vary depending on the destination and shipping method. Most orders are expected to arrive within approximately 1–5 business days after shipment.
Shipping costs, when applicable, are shown during checkout before the order is completed.
Please keep in mind that delivery times are estimates and may occasionally be affected by factors such as holidays, weather, or carrier delays.
If you have any questions about an order or its delivery, our customer care team is always happy to help.
OrleStore
Email: contactorlestore.com
PRIVACY & SAFETY
Returns & Refunds
At OrleStore, we want you to feel confident when shopping with us. If something isn't quite right with your purchase, we're here to help.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery. We'll be happy to review the situation and help find the best solution.
For eligible returns, items should be unused and in their original condition and packaging whenever possible.
Once your return has been received and reviewed, we'll let you know if your refund has been approved. Approved refunds will be issued to the original payment method.
Please note that some items may not be eligible for return due to their nature or other applicable restrictions. Any applicable exceptions will be communicated clearly before or during the purchase process.
If you have any questions about a return or refund, our customer care team is always happy to assist.
OrleStore
Email: contactorlestore.com
PAYMENT METHODS
Credit / Debit Cards
STRIPE